🛍️ Orders & Products
Do you clean the clothes?
All items are checked before sale. We recommend washing before wearing.
Are your items new or used?
All items are thrifted or vintage, so they are pre-owned unless stated otherwise.
Do you restock items?
Yes — however, every item is one-of-one. Once it’s sold, it’s gone.
Can I reserve an item?
We do not offer reservations. Items are sold on a first come, first served basis.
Why is there only one piece available?
We curate unique thrifted pieces, which means no duplicates and no restocks.
📏 Sizing
How do I know if it will fit me?
Please refer to the measurements in the product details and compare them with a similar item you own.
Why does the size label not match the fit?
Vintage and thrifted clothing may fit differently due to brand, age, or shrinkage.
Measurements are the most accurate guide.
Can I try items before buying?
Yes — visit our walk-in store to browse and try items.
🚚 Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary by location and are shown at checkout.
Will I receive tracking?
Yes — a tracking number will be emailed once your order is shipped.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates are calculated at checkout.
🔁 Returns
Do you accept returns?
Yes, we accept returns within 7 days of receiving your item, subject to our return policy.
Who pays for return shipping?
Return shipping costs are borne by the buyer.
🏬 Walk-In Store
Do you have a physical store?
Yes — you can visit our walk-in store or shop online.
Are prices the same online and in-store?
Yes — same items, same prices.
🧼 Condition
What condition are the items in?
All items are checked and graded. Minor signs of wear may be present due to the nature of thrifted clothing.
Will I receive the exact item shown?
Yes — all listings are for the exact item shown in the photos.
📩 Support
How can I contact BNDL?
You can reach us at hello@bndlonline.com for any inquiries.