1. Introduction

2. Our Policy

3. Damaged or Incorrect Items

4. How to Avoid Returns

5. Our Commitment

6. Lost or Stolen Packages

7. Contact Us

1. Introduction

At BNDL, we're passionate about providing a unique and sustainable shopping experience, offering you a curated selection of preloved fashion treasures. We understand that buying secondhand clothing online can sometimes feel a bit different than purchasing brand-new items. That's why we believe in complete transparency and want you to feel confident and informed every step of the way.

This Refund & Return Policy is designed to clearly outline our guidelines and address any questions you might have about returns, refunds, or exchanges. We want you to be completely satisfied with your BNDL finds, so please take a moment to familiarize yourself with our policy before making a purchase.

2. Our Policy

Every item at BNDL is one-of-a-kind, handpicked for its unique character and style. Because of this, and to ensure the sustainability of our model, we have a strict no return, no exchange policy. This means that once an item is purchased, it cannot be returned or exchanged for reasons such as a change of mind, discovering it doesn't fit quite right, or noticing minor imperfections that were already described in the product listing.

We understand this might be different from what you're used to with other online stores, but we believe it's essential to maintain the integrity of our curated collection and minimize unnecessary shipping and handling, which can contribute to environmental impact.

3. Damaged or Incorrect Items

We take great care in inspecting and describing each item accurately. However, in the rare instance that you receive an item that is damaged or significantly different from how it was described in the product listing, we want to make it right.

If you encounter such an issue, please contact our dedicated customer support team at hello@bndlonline.com within 5 days of receiving your order. Please include your order number and clear photos of the damage or discrepancy. We will carefully review your case and work with you to find a suitable resolution, which may include a partial refund, store credit, or other options depending on the specific situation.

4. How to Avoid Returns

We want you to love your BNDL finds and avoid any disappointment! To help you make informed purchase decisions and minimize the chances of needing a return, we encourage you to take the following steps:   

5. Our Commitment

At BNDL, we're committed to providing you with an exceptional shopping experience. This includes:

• Accurate product descriptions: We take the time to describe each item's condition honestly and accurately, including any minor imperfections.
• High-quality images: We use professional lighting and photography techniques to showcase our products in the best possible light, allowing you to see the details and textures clearly.
• Careful inspection: Each item is thoroughly inspected before listing to ensure it meets our quality standards and is accurately represented in the description.
• Sustainable practices: We believe in minimizing waste and environmental impact, which is why we prioritize reusing and reselling preloved fashion.

6. Lost or Stolen Packages

If your package is marked as "Lost" by the carrier, please take the following steps:

✔ Verify the tracking details – Check the latest updates on the carrier’s tracking page.
✔ Contact the shipping carrier – They may have additional details or instructions regarding your shipment’s status.
✔ Allow time for carrier resolution – Most carriers conduct investigations and may take up to 10-14 business days to resolve lost shipments.

If the carrier officially confirms that the package is lost, please contact us at hello@bndlonline.com with your order details. Depending on the outcome of the carrier's investigation, we may offer: A replacement (if the item is still available), or A store credit equivalent to the value of the lost item(s)

Please note that shipping fees are non-refundable.

If your package is marked as "Delivered" but you have not received it, we recommend the following actions:

✔ Check your surroundings – Look in common delivery locations such as mailboxes, front doors, or parcel lockers.
✔ Check with household members or neighbors – A family member or neighbor may have accepted the package on your behalf.
✔ Wait 24-48 hours – In some cases, carriers may mark packages as “Delivered” prematurely, and they arrive shortly after.
✔ Contact the shipping carrier – The carrier can provide additional information regarding the delivery location and time.

BNDL is not responsible for stolen packages once they have been marked as delivered by the carrier. If you suspect theft, we recommend:
✔ Filing a claim with the shipping carrier for reimbursement.
✔ Reporting the theft to your local authorities, as package theft is a growing issue in many areas.

For any concerns, please feel free to reach out to us at hello@bndlonline.com, and we will do our best to assist you.

7. Contact Us

We're always here to help! If you have any questions or concerns about our Refund & Return Policy, or if you need assistance with your order, please don't hesitate to contact our dedicated customer support team at hello@bndlonline.com. We strive to respond to all inquiries promptly and provide you with the best possible support.